Freight Charges

Author: Peter Clarke

Same Day Delivery (If possible conditions apply)

Sydney $20.00 + GST
Local $15.00 + GST

Orders for account holders over $250 are usually FREIGHT FREE *^

Startrack Express
Under $250
NSW $15.00 + GST
Outside NSW $20

GO Logistics
Under $50
Local $13.75 +GST (Sydney Newcastle)

Under $250
Local $13 +GST

Priority Startrack Courier incurs extra charges, shown at time of online order. Out of state deliveries are priced on a case by case basis, the webshop will attach a standard minimum fee of $20 but sometimes this cost will increase due to parcel size and weight, extra charges will be notified before dispatch.


All bulky goods i.e. couches, trolleys etc may attract an extra freight charge, we will endeavor to quote a freight charge prior to delivery, these charges are at our cost as quoted by the courier or removalist.  Timber couches and sensitive goods like vaccine refrigerators are usually delivered by furniture removalists or sensitive freight carriers to avoid damage in transit.

Customer Error Returns
NSW $15.00 + GST

All other areas for account holders (outside NSW)
Under $50 $20.00 + GST

^ Orders with Cold Chain Lines for all customers

Orders containing products that require “cold chain processing” as at the 1st January 2017 will attract an additional freight handling fee of $20 +GST per order, unless the order exceeds $500.00 excluding GST. This includes all orders supplied in eskies with cold packs, this charge is in addition to any freight charges that also may apply as above.

Non account holders ( Cash Sales ) Attract a freight and handling fee of $16.50 + GST depending on order amount and weight. Check with customer service on cost before ordering if you are concerned.

Please be aware that any returns or credits that are not notified to us within 7 days will not be accepted.

Freight is usually shipped with Startrack Express as an overnight service to NSW customers, but in some remote areas and in some circumstances please allow up to 3-5 days for delivery.  Small items will be shipped via Australia Post's e-Parcel service to avoid the potential for damages in the back of large courier trucks.

Parcels from R.G. Medical Supplies NSW are able to be tracked and traced on their journey to you, in case of a late delivery please contact customer service where tracking information can be reviewed and further advice given.